Reef Hotel
Book Online Call us+254 736 474 005 +254 722 205 918

1. General

The Reef Hotel Mombasa offers an online bookings platform on (hereafter referred to as “Website”) which allows you to book and pay your room nights online.


2. Prices and payment

2.1. Prices

All prices stated on the Website are expressed in USD and include service and VAT.
All prices apply per person and per night.

2.2. Payment

When you confirm you booking you agree that your credit card will immediately be charged for the total amount of your stay. Reef Hotel Mombasa reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by Reef Hotel Mombasa, a full refund will be issued.

3. Cancellations and no shows

30-20 days 10% Cancellation fee
19-10 days 35% Cancellation fee
9-2 days 50% Cancellation fee
2 days and less 100% Cancellation fee
of the rate applicable per bed night cancelled

If you need to revise a change in the length of stay or travel dates of your reservation, is subject to availability and may result in a rate change. Revisions made to the date within 14 days of travel are considered cancellations, and cancellation fees apply.

4. Booking options

To check-in at the Reef Hotel Mombasa, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be traveling with a party where one guest is 18 or older and is the credit card holder for all reservations.

5. Refunds

Refunds due to cancellation of your vacation package prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by Reef Hotel Mombasa and/or other travel suppliers. Any unused services included in your travel package are not refundable.

6. Links to other websites

Our Site may include links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Finally, you acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which we have no control and which will govern your rights and obligations with respect to the use of those websites.

7. Privacy

The information that we obtain through your use of our Site, whether through the reservation process or otherwise, is subject to the privacy policy posted on our Site (“Privacy Policy”). Reef Hotel Mombasa does everything possible to safeguard the privacy of the visitors to the website and we treat all personal data with the greatest care and confidentiality.

The personal details which Reef Hotel Mombasa collects are not notified to, shared with, sold or handed over to third parties who are not involved with Reef Hotel Mombasa.

If you are unwilling to accept the terms and conditions of our Privacy Policy, please do not use our website and/or services.

8. Intellectual rights

Reef Hotel Mombasa is the owner or licence holder of all copyright, data files, applications, brands and other intellectual rights which comprise a part of the Reef Hotel Mombasa website. The concept, structure, layout and design are the exclusive property of Reef Hotel Mombasa.

You are entitled to use the website in accordance with these general conditions. You must obtain written approval from Reef Hotel Mombasa before using the website or parts of it for applications or purposes unknown to Reef Hotel Mombasa.

forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms and Conditions or related right shall not constitute a waiver of that right or provision.

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